Emergency Support Coordinator

Full Time Contract (Aug 1 2020 to March 2021)
Mississauga (with travel within GTA)
Posted 3 weeks ago


The successful candidate will help isolated, vulnerable persons/families living with disabilities (including intellectual disabilities and mental illness) gain knowledge and document plans to avert or reduce crises during the pandemic.

Duties and Responsibilities:

  • Facilitate knowledge sharing/system navigation information in case of an emergency
  • Facilitate dialogue within families to develop emergency care plans (ECP hereafter) with specified roles and responsibilities
  • Support individuals with disabilities and families in documenting emergency care needs when accessing hospitals
  • Mentor individuals with disabilities/caregivers to address financial, health and legal needs in case of illness or death during COVID-19
  • Conduct virtual counselling sessions via video/phone
  • Host virtual information sessions/legal clinics with lawyers and subject matter experts
  • Research and disseminate resource information
  • Document statistics/performance indicators
  • Other duties as assigned


  • Post-secondary education in the social services field (BSW or MSW preferred)
  • 3 to 5 years of case management experience, preferably with persons/families living with disabilities (including intellectual disabilities and mental illness)
  • Sensitive to the needs of racialized/diverse/newcomer communities, particularly the Muslim community in the Greater Toronto Area
  • Experience working from a framework that is trauma-informed, with a focus on racism, discrimination, Islamophobia and oppression, and ensuring a positive and safe space
  • Knowledge of accessibility and passion for inclusion
  • Strong documentation, facilitation and navigation skills
  • Considerable experience using various software applications including MS Office Suite (Microsoft Word, Excel, PowerPoint etc.)
  • Strong organizational skills and ability to work independently
  • Cultural knowledge of disability amongst diverse communities including in South Asian, Middle Eastern and African households is an asset
  • Communication skills in Arabic, Somali and/or Urdu is an asset
  • Ability to meet with individuals virtually or through home visits


  • Commensurate with Experience

Closing Date:

  • July 30, 2020

How to Apply:

Email cover letter and resume in an accessible format to [email protected] or submit your resume below

We are an inclusive organization and encourage candidates from equity seeking groups to apply. We thank all applicants. Only candidates selected for an interview will be contacted.

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